Privacy policy

Last updated: 25 July 2026

At XNDO, we consider privacy an essential part of trust. This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit our online store, purchase our products, create an account, subscribe to marketing communications, contact us or otherwise interact with XNDO.

XNDO is a brand operated by XandoGlobe GmbH.

1. Who Is Responsible for Your Personal Data?

The controller responsible for the processing of personal data through the XNDO online store is:

XandoGlobe GmbH
Trading as XNDO
Mooshüslistrasse 14
6032 Emmen
Switzerland

Company UID: CHE-259.036.929
Email: xndowatch@gmail.com

XandoGlobe GmbH is the data controller under the Swiss Federal Act on Data Protection ("FADP") and, where applicable, the EU General Data Protection Regulation ("GDPR") and other relevant data protection laws.

2. Scope of This Privacy Policy

This Privacy Policy applies when you:

  • Visit or browse the XNDO online store.
  • Create or use a customer account.
  • Place, pay for or receive an order.
  • Request a return, refund, replacement or warranty service.
  • Contact our customer service.
  • Subscribe to newsletters or promotional communications.
  • Submit a review, photograph, feedback or other content.
  • Interact with XNDO through social media or advertising.

Third-party websites and platforms linked from our website operate under their own privacy policies.

3. Personal Data We Collect

Depending on how you interact with XNDO, we may collect the following categories of personal data.

Identity and Contact Data

This may include your:

  • First and last name.
  • Billing and delivery address.
  • Email address.
  • Telephone number.
  • Country or region.
  • Preferred language.

Account Data

If customer accounts are available, we may process:

  • Your account identifier.
  • Login and authentication information.
  • Saved addresses.
  • Order history.
  • Account and communication preferences.

Passwords and authentication credentials are managed through our e-commerce platform and are not accessible to us in plain-text form.

Order and Transaction Data

This may include:

  • Order number and date.
  • Products, models, colours and sizes ordered.
  • Purchase price, currency, discounts and taxes.
  • Billing and delivery details.
  • Payment status and selected payment method.
  • Shipping, tracking, return and refund information.
  • Warranty and customer service history.

Payment Data

Payments are processed by Shopify and the payment provider selected at checkout.

XNDO generally does not receive or store complete payment card numbers or security codes. We may receive limited information such as the payment method, payment status, transaction reference and partial card information.

Customer Service Data

When you contact us, we may collect:

  • The content of your messages.
  • Questions, complaints and feedback.
  • Return and warranty information.
  • Photographs or videos submitted in support of a claim.
  • Records of our communications with you.

Marketing and Preference Data

This may include:

  • Newsletter subscriptions.
  • Marketing consent records.
  • Product and communication preferences.
  • Responses to surveys or promotions.
  • Interactions with marketing emails and advertisements.

Technical and Usage Data

When you visit our website, certain information may be collected automatically, including:

  • IP address.
  • Browser type and version.
  • Device type and operating system.
  • Device or cookie identifiers.
  • Time zone and approximate location.
  • Referring website.
  • Pages and products viewed.
  • Shopping-cart activity.
  • Session, security and fraud-prevention information.

XNDO does not intentionally request sensitive personal data such as health, biometric, religious or political information.

4. How We Collect Personal Data

We collect personal data:

  • Directly from you when you place an order, create an account, subscribe or contact us.
  • Automatically through cookies and similar technologies when you use our website.
  • From Shopify and the service providers involved in operating our store.
  • From payment, delivery, fraud-prevention and customer-service providers.
  • From social media or advertising platforms when you interact with XNDO through those services and the platform permits the information to be shared.

5. How and Why We Use Personal Data

We process personal data for the following purposes:

  • To operate and maintain the XNDO online store.
  • To create and manage customer accounts.
  • To process payments and fulfil orders.
  • To provide order confirmations and delivery updates.
  • To arrange shipping, customs clearance and delivery.
  • To manage returns, refunds, replacements and warranty claims.
  • To respond to questions and provide customer support.
  • To detect and prevent fraud, abuse and security incidents.
  • To improve our products, website and customer experience.
  • To measure website performance and understand product interest.
  • To send newsletters and promotional communications where permitted.
  • To provide personalised advertising where you have consented.
  • To comply with accounting, tax, customs and other legal obligations.
  • To establish, exercise or defend legal claims.
  • To protect the rights, property and safety of XNDO, our customers and third parties.

Where the GDPR or similar legislation applies, we rely on one or more of the following legal grounds:

  • Performance of a contract or steps requested before entering into a contract.
  • Compliance with a legal obligation.
  • Your consent.
  • Our legitimate interests, provided that your rights and interests do not override those interests.

You may withdraw consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

6. Shopify

Our online store is hosted and operated through Shopify. Shopify processes personal data to provide services including hosting, checkout, payment processing, account management, fraud prevention, analytics and store functionality.

If Shopify Network Intelligence or other Enhanced Services are enabled for our store, Shopify may use certain customer and device data to provide improved fraud prevention, personalisation, performance and advertising services. Shopify is required to respect applicable consent and privacy choices.

You can learn more through the:

  • Shopify Consumer Privacy Policy
  • Shopify Privacy Portal

Customers using Shop, Shop Pay or other Shopify consumer services may also have a direct relationship with Shopify under Shopify's own privacy terms.

7. When We Share Personal Data

We may disclose personal data to the following categories of recipients where necessary:

  • Shopify and Shopify service providers.
  • Payment processors, banks and fraud-prevention providers.
  • Warehouses, fulfilment partners and logistics companies.
  • Postal services, couriers and customs authorities.
  • Website hosting, IT, email and cybersecurity providers.
  • Customer service and order-management providers.
  • Analytics and advertising providers, subject to applicable consent requirements.
  • Accountants, auditors, insurers, lawyers and professional advisers.
  • Government agencies, courts and regulatory authorities where legally required.
  • A buyer, investor or successor in connection with a merger, restructuring or sale of the business.

Service providers acting on our behalf may only process personal data for agreed purposes and are required to provide appropriate protection.

XNDO does not sell personal data for monetary payment. Some disclosures for personalised advertising may be legally defined as "sharing" or "selling" in certain jurisdictions. Where applicable, you can opt out through our Cookie Settings or data-sharing opt-out controls.

8. International Data Transfers

XNDO is based in Switzerland, but our service providers may process personal data in other countries.

Depending on the services used and your delivery destination, personal data may be processed in:

  • Switzerland.
  • The European Economic Area, including Ireland.
  • The United Kingdom.
  • Canada.
  • The United States.
  • Singapore.
  • The country to which you request delivery.

Some of these countries may not provide the same level of data protection as Switzerland or the EEA.

Where required, we use recognised safeguards such as adequacy decisions, binding corporate rules, standard contractual clauses and appropriate supplementary measures. Information may also be transferred where necessary to perform your order or where another legal exception applies.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store and understand how it is used.

These technologies may include:

  • Essential cookies: Required for security, checkout, account access, shopping-cart functions and privacy preferences.
  • Functional cookies: Remember language, region and store preferences.
  • Analytics cookies: Help us understand website traffic and performance.
  • Advertising cookies: Help measure campaigns and provide relevant advertising.

Where required by law, non-essential cookies are activated only after you provide consent.

You can accept, reject or change your preferences through the cookie banner or Cookie Settings available on our website. You may also manage cookies through your browser, although disabling essential cookies may prevent certain store functions from working correctly.

Any additional analytics, advertising pixels or Shopify applications introduced by XNDO will be reflected in the applicable Cookie Settings and this Privacy Policy where required.

10. Marketing Communications

We may send promotional emails if you have subscribed or where otherwise permitted by law.

You may unsubscribe at any time by:

  • Selecting the unsubscribe link in a marketing email.
  • Contacting xndowatch@gmail.com.

Unsubscribing from marketing does not prevent us from sending transactional messages such as order confirmations, payment information, delivery updates or responses to customer-service requests.

11. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy.

In particular:

  • Order, invoice and accounting records are generally retained for 10 years in accordance with Swiss accounting requirements.
  • Account information is retained while the account remains active and thereafter where needed for legal or operational purposes.
  • Return, warranty and customer-service records are retained for the time needed to resolve the matter and manage possible legal claims.
  • Marketing data is retained until consent is withdrawn or marketing is discontinued.
  • A limited suppression record may be retained to ensure that an unsubscribe request is respected.
  • Cookie and technical data are retained according to the periods shown in the applicable Cookie Settings.

When personal data is no longer required, it will be deleted, anonymised or securely archived where continued retention is legally required.

12. Data Security

We use appropriate technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, misuse, alteration or disclosure.

Access is limited to persons and service providers who require the information for legitimate business purposes.

No internet transmission or electronic storage method can be guaranteed to be completely secure. If a data breach creates a risk requiring notification, we will inform the relevant authority and affected individuals as required by law.

13. Your Privacy Rights

Depending on the law applicable to you, you may have the right to:

  • Request confirmation of whether we process your personal data.
  • Request access to and a copy of your personal data.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal data.
  • Request restriction of processing.
  • Object to certain processing, including direct marketing.
  • Withdraw consent at any time.
  • Request data portability.
  • Opt out of certain personalised advertising or data sharing.
  • Request human review of an applicable automated decision.
  • Lodge a complaint with a competent data protection authority.

To exercise your rights, email:

xndowatch@gmail.com

Use the subject line:

Privacy Request – [Your Name]

We may request reasonable information to verify your identity. Certain requests may be limited where we must retain information to comply with legal obligations, complete transactions, prevent fraud or manage legal claims.

14. Automated Processing

Payment and fraud-prevention providers may use automated systems to identify suspicious transactions or security risks.

XNDO does not ordinarily make decisions based solely on automated processing that produce legal or similarly significant effects. Where such a decision is made and applicable law requires it, you may request information, express your point of view and ask for human review.

15. Children's Privacy

The XNDO online store is not directed at children under the age of 16, and we do not knowingly collect personal data from children without appropriate authorisation.

If you believe that a child has provided personal data to us improperly, please contact us so that we can review and delete the information where appropriate.

16. Third-Party Links and Social Media

Our website may contain links to third-party websites, social networks or services.

XNDO does not control the privacy practices of these third parties. We recommend reviewing their privacy policies before providing personal data or using their services.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, service providers or legal obligations.

The current version will always be published on this page with the updated revision date. Where changes materially affect your rights, we will provide additional notice where required.

18. Contact and Complaints

For privacy questions or requests, contact:

XNDO, operated by XandoGlobe GmbH
Mooshüslistrasse 14
6032 Emmen
Switzerland

Email: xndowatch@gmail.com

You may also lodge a complaint with the Swiss Federal Data Protection and Information Commissioner or, where applicable, the data protection authority in your country.