FAQ

Clear guidance on product compatibility, materials, installation, care, delivery and after-sales support.

GENERAL QUESTIONS

Each product page provides a complete list of the included components. Depending on the selected model, the set may include a watch case, silicone strap or matching bracelet, clasp, installation tool and storage pouch.

The watch, dial, movement and any original watch components shown in product images are not included unless expressly stated.

XNDO accessories are designed only for the watch models and variants listed on the respective product page. A similar appearance does not necessarily mean that the dimensions or mounting points are identical.

Before ordering, check the exact model or reference of your watch. If you are uncertain, email us a clear photograph of the front and back of the watch together with its reference information.

No. XNDO is an independent watch-accessory brand specialising in compatible customisation components.

Any third-party brand names, model names or trademarks appearing on our website are used solely to identify product compatibility. Unless expressly stated, XNDO is not affiliated with, authorised by or endorsed by the original watch manufacturer.

XNDO is a Swiss-based independent accessories brand. Unless a product is expressly and lawfully marked "Swiss Made", it should not be understood as a Swiss Made product.

Please refer to the individual product description and packaging for the relevant product and manufacturing information.

No. XNDO watch accessories do not alter the original sealed structure of the watch. When correctly installed, the watch's original water resistance remains unchanged.

Please note that XNDO accessories do not increase the water-resistance rating beyond the original specification of the watch.

Yes. We welcome enquiries from retailers, watch-accessory specialists, distributors and selected commercial partners.

For wholesale pricing, customised packaging or larger-volume requirements, please contact xndowatch@gmail.com with your company details, market and estimated order quantity.

SHIPPING & DELIVERY

Orders within Switzerland are normally shipped using Swiss Post standard delivery. Express delivery is available at an additional cost.

International delivery options, estimated transit times and shipping charges depend on the destination. Tracking information will be provided where the selected shipping service includes tracking.

International shipments may also be subject to import VAT, customs duties or carrier handling charges imposed by the destination country. Unless expressly included at checkout, these charges are the responsibility of the recipient.

Yes, we can change your shipping address and method if your order has not been shipped yet.

Please contact us at xndowatch@gmail.com as soon as possible.

Orders are normally processed within 1-3 business days.

Within Switzerland, delivery with Swiss Post PostPac Economy normally takes around two business days after dispatch. International delivery times vary by destination and customs clearance.

These are estimates and cannot be guaranteed.

Shipping costs depend on the destination, weight and selected delivery service. The exact cost is displayed at checkout before you confirm your order.

RETURNS & CANCELLATIONS

Please contact us as soon as possible. We will try to accommodate your request, but orders that have already entered processing or been dispatched can no longer be changed or cancelled.

XNDO cannot guarantee changes to the product selection, colour or delivery address after an order has been confirmed.

A return may be requested within 14 days of delivery, subject to our Return & Refund Policy and applicable consumer law.

Please inspect the product and confirm compatibility before completing the installation. Installation marks, removed bracelet links, scratches, modification, missing components or signs of wear may reduce the refundable amount or make the product ineligible for a full refund.

This does not limit your rights if the product was defective or incorrectly supplied.

Do not install or continue using the product. Contact us as soon as possible at xndowatch@gmail.com and provide:

Your order number
Photographs of the product and packaging
A clear description of the issue
A photograph of the product label, where applicable

We will review the information and arrange an appropriate solution in accordance with our warranty, return policy and applicable consumer law.

XNDO's product coverage does not extend to damage to the watch, movement, dial or other third-party components caused by impact, misuse, incorrect installation or unauthorised modification.

TUTORIALS & GUIDES

Some XNDO products are designed for careful home installation, and installation accessories may be included where specified. Nevertheless, watch components require precise handling.

If you have no previous experience, we recommend having the product installed by a qualified watch technician. Stop immediately if a component requires excessive force. Damage caused by incorrect installation is not considered a manufacturing defect.

Compatible link bracelets can be adjusted by removing or adding links. We recommend confirming the approximate fit before removing any components.

If you are unfamiliar with bracelet adjustment, ask a watch technician to perform the work. Removed links should be retained in case the bracelet needs to be resized later.

Clean the product regularly using a soft, lint-free cloth. Where appropriate, use a small amount of lukewarm water and mild soap, then dry the product thoroughly.

Avoid abrasive materials, polishing compounds, alcohol, acetone, solvents and strong household cleaners. Contact with perfume, sunscreen, cosmetics, salt water and perspiration should be cleaned off promptly. Store the product away from prolonged sunlight, excessive heat and high humidity.