Versand

Last updated: 17 July 2026

Thank you for shopping with XNDO. This Shipping Policy explains how orders placed through our website are processed and delivered.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or Swiss public holidays will be processed on the next available business day.

During product launches, promotional periods or periods of unusually high order volume, processing may take slightly longer. If a significant delay occurs, we will contact you using the email address provided with your order.

2. Shipping Within Switzerland

Orders delivered within Switzerland are shipped using Swiss Post PostPac Economy, unless another shipping method has been selected or agreed upon.

PostPac Economy shipments are normally delivered within approximately two business days after dispatch. Delivery times are estimates provided by Swiss Post and cannot be guaranteed by XNDO.

The applicable standard shipping charge will be displayed during checkout before the order is confirmed.

3. Express Shipping Within Switzerland

Express or expedited shipping may be available upon request and is subject to an additional charge.

Customers requiring express delivery should select the available express option during checkout or contact us at xndowatch@gmail.com before placing the order.

Express shipping fees depend on the weight of the parcel, the destination and the selected Swiss Post service. Paying for express shipping shortens the carrier's delivery time but does not normally shorten our order-processing time unless expressly agreed in advance.

4. International Shipping

XNDO ships to selected countries outside Switzerland.

International shipping charges are calculated according to:

The destination country
The weight and size of the shipment
The selected delivery service
Any additional tracking, insurance or handling requirements

The applicable shipping cost will be displayed during checkout or communicated to the customer before the order is confirmed.

If a destination is not available during checkout, please contact us at xndowatch@gmail.com so that we can check whether delivery is possible and provide an individual shipping quotation.

5. International Delivery Times

International delivery times vary depending on the destination, postal service and customs-clearance procedures.

Estimated delivery times shown on our website or provided by the carrier are indicative only and begin from the date the order is dispatched, not from the date the order is placed.

Delays caused by customs authorities, local postal services, public holidays, severe weather, transportation disruptions or other circumstances beyond our reasonable control are not considered the responsibility of XNDO.

6. Customs Duties and Import Taxes

Switzerland is not part of the European Union customs territory. Orders shipped outside Switzerland may therefore be subject to:

Import VAT
Customs duties
Customs-clearance fees
Local taxes
Carrier administration or handling fees

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and must be paid by the recipient.

Customs regulations and charges vary by country. Customers are responsible for checking the applicable import requirements before placing an order. XNDO cannot determine or reimburse charges imposed by foreign customs authorities or delivery companies. This follows the standard approach used by Swiss watch retailers for international orders. BALL Watch Switzerland delivery information

If a shipment is refused, abandoned or returned because the customer does not pay the applicable import charges, any return-shipping, customs or handling costs may be deducted from the amount refunded, subject to our Return and Refund Policy and applicable law.

7. Tracking Information

Where tracking is included with the selected shipping service, the tracking number will be sent to the customer after the order has been dispatched.

Tracking information may take some time to become active after the shipping label has been created. Certain basic international postal services may offer limited tracking after the shipment leaves Switzerland.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please review your address carefully before confirming the order. If you notice an error, contact us as soon as possible at xndowatch@gmail.com.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed. Additional costs resulting from an incorrect or incomplete address may be charged to the customer.

9. Unclaimed, Refused or Undeliverable Shipments

If a shipment is returned to us because it was:

Not collected by the recipient
Refused by the recipient
Sent to an incorrect or incomplete address
Undeliverable for reasons attributable to the customer

we will contact the customer after receiving the returned parcel.

If the customer requests reshipment, the additional shipping costs must be paid before the order is sent again. If a refund is requested, the original shipping fee and any return, customs or handling costs may be deducted from the refund, subject to applicable law.

10. Lost or Damaged Shipments

If your order arrives visibly damaged, please photograph the parcel and the products before disposing of any packaging and contact us as soon as possible.

If tracking indicates that a parcel has been delivered but you have not received it, please first check with members of your household, neighbours and the relevant postal service.

For lost or damaged shipments, XNDO will assist the customer in opening an investigation with the carrier. Claims are assessed according to the carrier's terms, applicable insurance coverage and mandatory consumer-protection laws.