Widerrufsrecht
Last updated: 16 July 2026
XNDO is a brand operated by XandoGlobe GmbH. We want you to feel confident when purchasing from us. If your order is not quite right, you may request a return in accordance with the following policy.
This policy applies only to products purchased directly through the official XNDO online store. Products purchased from another retailer must be returned to the original place of purchase.
1. Return Period
You may notify us of your decision to return an eligible product within 14 calendar days from the date on which you, or a person designated by you, receives the order.
Once your return request has been submitted, the product must be dispatched back to us without undue delay and no later than 14 calendar days after notifying us.
Any longer or additional rights granted by applicable consumer law remain unaffected.
2. Return Conditions
To qualify for a full refund under our voluntary return policy, the product must be:
- Unused, unworn and in its original condition.
- Free from scratches, scuffs, deformation, stains or other signs of use.
- Not installed, resized, modified or otherwise altered.
- Returned with its original packaging, protective films, labels, accessories, tools and complimentary items.
- Accompanied by valid proof of purchase or the original order number.
Customers may inspect a product only to the extent reasonably necessary to establish its nature, characteristics and compatibility.
Removing protective films, installing a case onto a watch, inserting or removing spring bars, resizing a bracelet or wearing a strap may leave permanent marks. Where permitted by law, XNDO may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary.
Opening the packaging alone does not remove any mandatory consumer rights.
3. Product Compatibility
XNDO cases, bracelets and straps are designed for specific watch models and sizes. Please check the compatibility information on the relevant product page before ordering or attempting installation.
Ordering an incorrect model, size or colour is treated as a change-of-mind return and not as a product defect. The product may still be returned if it satisfies the return conditions above.
Damage caused by forced fitting, incorrect installation, unsuitable tools or use with an incompatible watch is not considered a manufacturing defect.
4. How to Request a Return
Before returning a product, please contact us at:
xndowatch@gmail.com
Use the subject line:
Return Request – Order #[your order number]
Please include:
- Your name and order number.
- The product you wish to return.
- The reason for the return, if you wish to provide one.
- Photographs if the product arrived damaged, defective or incorrect.
We will provide you with return instructions, a return reference and the applicable return address. Please do not send products to our registered office unless specifically instructed to do so.
Returned products should be securely packaged and sent using a tracked shipping service. Customers are responsible for the returned product until it has been delivered to the designated return location.
5. Return Shipping Costs
For returns resulting from a change of mind, incorrect size, colour or model selection, the customer is responsible for the direct return shipping costs.
If XNDO has sent an incorrect product, or the product arrives damaged or defective, XNDO will cover reasonable return shipping costs or provide an appropriate return solution.
Original shipping charges are non-refundable except where reimbursement is required by applicable law. Where statutory withdrawal rights apply, the cost of the least expensive standard delivery option will be refunded; additional charges for express or upgraded delivery are not refundable.
For international returns, customers must follow the customs instructions supplied by XNDO. Import duties or taxes paid directly to customs authorities or delivery companies may need to be reclaimed from the relevant authority.
6. Damaged, Defective or Incorrect Products
Please inspect your order upon delivery and contact us as soon as possible, preferably within seven days, if a product is damaged, defective or different from what you ordered.
Please retain the product, its packaging and the shipping label while we review the claim.
Depending on the circumstances, product availability and applicable law, we may offer a repair, replacement, price reduction or refund. The suggested seven-day notification period does not limit any mandatory warranty or consumer rights.
Normal wear, accidental damage, incorrect installation, misuse, modification and damage caused by an incompatible watch are not considered manufacturing defects.
7. Non-Returnable Products
The following products cannot be returned under our voluntary return policy:
- Personalised, engraved or specially manufactured products.
- Gift cards.
- Products clearly marked "Final Sale", where permitted by law.
- Products showing signs of wear, installation, resizing or customer-caused damage.
- Products returned without essential components, packaging or included accessories.
- Products not purchased directly from the official XNDO online store.
These exclusions do not apply to defective products or where exclusion is prohibited by applicable law.
8. Sets, Bundles and Promotional Gifts
Products sold as a set or bundle must be returned as a complete set.
Any complimentary or promotional item supplied with the order must also be returned. Where permitted by law, the stated value of any missing item may be deducted from the refund.
9. Exchanges
To provide the fastest service, XNDO does not generally process direct exchanges. Customers may return an eligible product for a refund and place a new order for the preferred model, size or colour.
If an incorrect or defective product was supplied, we may arrange a replacement directly. Product availability and promotional prices cannot be guaranteed for a new order.
10. Refunds
Once the return has been received and inspected, we will notify you whether the refund has been approved and whether any deduction applies.
Approved refunds will be issued to the original payment method, normally within 5–10 business days after inspection. Your bank or payment provider may require additional processing time.
Where applicable statutory rules require an earlier deadline, we will comply with that deadline. For applicable EU, EEA or UK consumer withdrawals, reimbursement will be made within 14 days after receiving the withdrawal notice, although we may withhold payment until we receive the returned product or evidence that it has been dispatched.
11. Mandatory Consumer Rights
Nothing in this policy excludes, restricts or replaces any mandatory rights available to consumers under the laws of their country of residence.
12. Contact Information
XNDO, operated by XandoGlobe GmbH
Mooshüslistrasse 14
6032 Emmen
Switzerland
Email: xndowatch@gmail.com
Please note that the address above is our registered business address and should not be used for product returns unless confirmed by our customer service team.